Customer Care Representative
Core
Manage order entry, customer communications, and technical support for mining equipment repair parts and components.
Role type
Customer Care Representative (Order Management & Technical Support)
Builds
Order fulfillment, shipping information, and repair part compatibility solutions for mining customers.
Domain
Mining technology and industrial equipment supply chain.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP proficiency, order management, data integrity verification, quotation generation, RMA processing, credit memo processing, technical assistance for repair parts, cross-department collaboration.
Preferred skills
Manufacturing environment experience, attention to detail, multi-priority management.
Technologies
SAP
Responsibilities
Verify product categorization and sales codes for order accuracy; generate shipping information and order acknowledgements; update sales quotations and cost data; manage customer master data compliance; process RMAs and credit memos; provide technical support for repair part compatibility; collaborate with Engineering and Purchasing teams.
Seniority
Mid-level, hands-on IC