Regional Branch Manager
Core
Lead branch operations, drive revenue growth, and manage a high-performing team of insurance specialists.
Role type
Regional Branch Manager
Builds
Insurance branch operations and client service solutions
Domain
Insurance (auto, personal lines, commercial lines)
Deliverable
client delivery
Required skills
Branch operations management, revenue growth strategy, team leadership and coaching, client escalation resolution, KPI tracking, insurance product knowledge, business acumen, Microsoft Office proficiency
Preferred skills
CAIB designation, post-secondary education in Business Administration
Responsibilities
Oversee day-to-day branch operations including scheduling and performance monitoring; Drive revenue growth and profitability by holding the branch accountable to KPIs; Build and sustain a sales culture by reviewing goals and leading by example; Manage client escalations and complaints; Coach, train, and develop branch staff including onboarding; Monitor employee performance and provide regular reporting to regional leadership; Ensure receivables are current and branch administrative processes are running to standard; Maintain current knowledge of insurance products across auto, personal lines, and commercial lines; Maintain licensing in good standing including attending continuing education
Seniority
Mid-level management