Branch Business Manager
Core
Overall operation of a branch delivering Automotive, Member Services, Travel Agency, and Insurance products.
Role type
Branch Business Manager
Builds
Sales and service activities for assigned team to achieve office goals
Domain
Automotive and Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team management, sales execution, member retention, cost control, audit compliance, performance coaching, recruitment, conflict resolution, budget management, facility management
Preferred skills
Advanced leadership, analytical skills, presentation delivery, knowledge of Club systems (MRM Portal, PSAR, STAT, etc.)
Technologies
Microsoft Office (Word, Access, Excel, PowerPoint), Club systems (MRM Portal, PSAR, STAT, APOLLO, VIEWPOINT, MACS, EICS, TRAVEL PORTAL, KRONOS, HUON, LEXUS/NEXUS, PEPSC, AIP)
Responsibilities
Plan and direct strategic insurance and travel sales; maximize staff productivity through training and coaching; resolve member complaints and ensure service standards; manage branch budget and facility operations; conduct performance appraisals and recruit staff
Seniority
Senior, hands-on IC