Assistant.e Commercial.e Export
Core
Manage administrative operations for an international client portfolio, handling order processing, export documentation, logistics coordination, and claims management for ROCKWOOL's industrial insulation solutions.
Role type
Senior Customer Operations Specialist (Export & Logistics)
Builds
Export documentation, logistics coordination, and client service workflows for industrial insulation OEM clients.
Domain
Construction materials / Industrial insulation / International Trade
Required skills
International trade techniques (Incoterms, letters of credit), customs regulations, logistics modes (road, sea, air), SAP, CRM tools, export documentation preparation, stakeholder coordination
Preferred skills
BAC+2 in International Trade, strong relationship management, analytical skills, autonomy
Technologies
SAP, ROCKSELL CRM
Responsibilities
Manage administrative operations for an international client portfolio; Process orders and ensure accurate information transmission between factories, warehouses, sales teams, and clients; Track offers in the CRM system; Handle customer claims and disputes; Prepare, control, and distribute export and shipping documents; Manage transport documentation for road, sea, and air freight; Coordinate export shipments with freight forwarders and logistics providers; Monitor shipment progress to ensure on-time delivery; Support Key Account Managers with daily activity tracking and reporting.