Team Leader, Insurance Operations
Core
Leading a team in an insurance contact center to ensure operational goals, customer experience, and staff development are met.
Role type
Team Leader, Insurance Operations
Builds
Insurance customer service operations and team performance
Domain
Insurance / Contact Center Operations
Deliverable
client delivery
Required skills
Insurance licensing, Broker experience, Performance management, Coaching, Data systems proficiency, Process alignment, Interviewing, Schedule coordination
Preferred skills
Senior broker experience, Peer coach experience, Management experience
Technologies
Data systems, Portals, CRM, Policy management systems
Responsibilities
Support staff development through performance reviews and coaching; Collaborate with managers on employee discipline; Act as a technical resource for team workflows; Handle and document escalations; Participate in management planning meetings; Coordinate staff schedules; Participate in candidate selection.
Seniority
Mid-level management