Customer Service Manager, Msia & Spore
Core
Manage customer service operations for orders, delivery, invoicing, and complaints to ensure timely, cost-effective service.
Role type
Customer Service Manager
Builds
Efficient order processing, delivery management, and customer support workflows
Domain
Manufacturing / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, process improvement, stakeholder management, data analysis, SAP system proficiency, Microsoft Office proficiency, cross-departmental communication
Preferred skills
Manufacturing industry experience, SAP CRM knowledge, travel readiness
Responsibilities
Review and improve customer service processes and guidelines, ensure adherence to standard operating procedures, resolve escalated cases and incidents, arrange internal and external training, coordinate with Sales and Finance for pricing and permit renewals, approve staff claims and vendor payments, manage inter-departmental communication for orders and complaints.
Seniority
Mid-Senior, hands-on IC
