Customer Service Representative
Core
Respond to customer inquiries via telephone, email, and website chatbot; process orders, invoices, and account transactions; resolve complaints and support sales teams.
Role type
Customer Service Representative
Builds
Order-to-payment process fulfillment and positive customer experience
Domain
Specialty chemicals and cleaning solutions
Required skills
telephone communication, email communication, order processing, invoice processing, complaint resolution, account management, sales support
Responsibilities
Handle incoming telephone calls and emails dealing with customers' needs; Process all orders efficiently and accurately; Handle and close customer complaints on time; Act as a point of reference for Sales Teams regarding order process and distribution issues.