Engenheiro de Suporte Nível 2 – Salesforce Conga CLM
Core
Resolve incidentes e problemas de média e alta complexidade em sistemas de negócio Salesforce Conga, atuando como especialista técnico e apoiando a estabilidade operacional.
Role type
Nível 2 Support Engineer (Salesforce Conga CLM)
Builds
Salesforce Conga CPQ/CLM environments and operational stability
Domain
Enterprise Software / Salesforce / Conga
Required skills
Salesforce Conga CPQ/CLM, incident resolution, change management (RFCs), technical documentation, stakeholder communication, continuous improvement
Preferred skills
Salesforce Lightning Aura Components, change management practices, knowledge base creation, operational optimization
Technologies
Salesforce Conga, Salesforce Lightning Aura Components
Responsibilities
Resolve complex incidents and problems in business systems, create and implement Requests for Change (RFCs), update knowledge base articles and support documentation, collaborate with vendors and multidisciplinary teams, act as subject matter expert, identify continuous improvement opportunities
Seniority
Mid-level, hands-on IC
