Customer Support & Operations Analyst I
Core
Respond to customer inquiries via telephone, email, and website chatbot; process orders, invoices, and account transactions; resolve complaints and support sales teams.
Role type
Customer Support & Operations Analyst
Builds
Order-to-payment process fulfillment and customer service operations
Domain
Specialty chemicals and cleaning solutions
Required skills
Order processing, invoice management, complaint resolution, customer relationship management, sales support, report generation, cross-functional collaboration
Responsibilities
Process orders efficiently and accurately; handle incoming customer calls and emails; resolve customer complaints; act as a reference for sales teams on order and distribution issues; generate control reports for the order-to-payment process.
Seniority
Individual Contributor, Entry Level