Retail Department Manager Full Time
Core
Lead and manage front-end and service operations to drive sales results and an engaging customer experience in a retail store.
Role type
Senior retail department manager
Builds
Sales performance, customer experience, and operational continuity
Domain
Retail (arts and crafts/crafting)
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in leading adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales and operational excellence in the Knit & Sew Shop; Ensure efficient execution of BOPIS and Same Day Delivery; Support Custom Framing operations; Train and develop team members; Partner in maintaining Asset Protection practices.
Seniority
Senior, hands-on IC