Retail Sales Manager - Customer Service

Westbury-1280 Corporate Dr, USFull-time2026-10-10 → 2026-11-11

Core

Lead a high-performing retail team to drive sales results and deliver an engaging customer experience in a creative arts store.

Role type

Senior retail sales manager (store operations)

Builds

In-store sales, customer service, and operational continuity for a creative arts retail chain

Domain

Retail / Creative Arts / Customer Service

Deliverable

product features

Required skills

Retail leadership, team coaching, SOP adherence, POS system management, inventory management, loss prevention, omni-channel fulfillment, event operations

Preferred skills

Experience with loyalty programs, custom framing operations, knit & sew shop management

Responsibilities

Coach team members on selling behaviors and customer service standards, ensure compliance with company policies and laws, manage front-end and service operations, oversee special in-store programs and events, drive adoption of protection plans and loyalty programs, fulfill BOPIS and same-day delivery orders, maintain asset protection practices to reduce shrink

Seniority

Senior, hands-on IC

About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf