Customer Service Specialist (MRT Rama 9)
Core
Manage end-to-end order processing and serve as the primary point of contact for customers to ensure timely fulfillment and satisfaction.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment and delivery coordination
Domain
Cleaning and hygiene products (floor care machines, chemicals) for healthcare, food & beverage, hospitality
Deliverable
product features
Required skills
Order processing, stakeholder coordination, issue resolution, SAP (SD/MM), MS Excel, English communication
Preferred skills
SAP experience, knowledge sharing, documentation creation
Responsibilities
Process customer orders and manage delivery activities, monitor order status and resolve discrepancies, coordinate with Sales/Logistics/Finance teams, provide guidance and maintain operational documentation, ensure compliance with company policies
Seniority
Mid-level, hands-on IC
