AI CX Delivery Consultant
Core
Design and build agentic AI experiences end-to-end, bridging customer experience strategy with engineering to deliver production-ready AI systems.
Role type
Senior IC AI CX Delivery Consultant
Builds
Production agentic AI agents and GenAI-enabled customer service solutions
Domain
Customer Experience (CX) and Generative AI
Deliverable
production ML models
Required skills
Python, agentic frameworks (LangGraph, LangChain, CrewAI), foundation model APIs (Claude, OpenAI, Vertex AI), RAG implementation, vector databases (Pinecone, Weaviate, LlamaIndex), cloud deployment (AWS, GCP, Azure)
Preferred skills
Open source contributions to agentic tooling, personal production AI projects, contact centre platform experience (Genesys, Sierra, Amazon Connect), EU AI Act awareness
Technologies
LangGraph, LangChain, Claude Code, Codex, Gemini, Pinecone, Weaviate, LlamaIndex, AWS Bedrock, GCP Vertex AI, Azure AI Studio
Responsibilities
Design and build agentic experiences from brief to deployed production agent; Prompt engineer, test, and iterate on AI agents; Implement RAG and vector database solutions; Deploy AI systems across cloud platforms; Translate CX requirements into technical implementations; Contribute to reusable agentic delivery assets.
Seniority
Senior, hands-on IC
