Software Engineer, AI Agent
Core
Building an AI concierge for enterprise customer experience that maintains memory across channels to make customers feel understood.
Role type
Senior IC AI Agent Engineer
Builds
AI agent platform for enterprise CX
Domain
AI / Customer Experience / Conversational Interfaces
Deliverable
production ML models | product features
Required skills
Python, LLM APIs, system design, distributed systems, cloud-native deployments, prompt engineering, RAG pipelines, agent orchestration
Preferred skills
agentic frameworks (LangChain/LangGraph), vector databases, real-time conversational interfaces, open-source LLM contributions
Technologies
Python, AWS, GCP, LangChain, LangGraph
Responsibilities
Design and implement core agent features including advanced RAG pipelines and multi-step tool use; Drive architectural decisions for the AI agent platform; Build and optimize evaluation and observability pipelines; Lead prompt engineering strategy and A/B testing; Improve retrieval logic and embedding models; Guide junior engineers through code reviews and technical planning; Partner with PMs and sales engineers to translate customer needs into technical solutions
Seniority
Senior, hands-on IC with mentorship