TCS Advisor Benelux
Core
First-line technical customer service advisor managing service requests, troubleshooting, and stakeholder coordination for Solenis customers in the Netherlands.
Role type
Technical Customer Service Advisor (IC)
Builds
Efficient service delivery and customer satisfaction for industrial chemical customers
Domain
Industrial chemicals / Technical Customer Services
Deliverable
client delivery
Required skills
First-level remote troubleshooting, case management, multi-channel communication, stakeholder coordination, problem-solving
Preferred skills
Salesforce, SAP, Dutch language proficiency
Responsibilities
Manage incoming service requests via phone/email, provide first-level remote diagnosis, coordinate with service engineers and sales teams, gather customer feedback for process improvement
Seniority
Individual Contributor, entry-to-mid level
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