Operations Planning Specialist
Core
Coordinate and optimize service assignments for 300+ field associates delivering chemical solutions to food service and hospitality customers.
Role type
Operations Planning Specialist (Dispatch Coordinator)
Builds
Service schedules and dispatch queues for field technicians
Domain
Chemical services, Food service, Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume request processing, Schedule optimization, Dispatch management, Territory management, Event scheduling, Work order tracking, Resource utilization analysis, Problem-solving
Preferred skills
Microsoft Excel proficiency, Salesforce experience, SAP experience, Dispatch or route service experience, Food service/hospitality industry experience
Responsibilities
Process and assign high-volume service requests, Edit incoming service requests to allot proper time, Schedule events for SR team and Territory reps, Dispatch service technicians to customer locations, Develop and maintain schedules for SR/TR team, Optimize service technician hours and availability, Follow up on past due requests to ensure timely closure, Collaborate on large-scale corporate account rollouts, Reschedule jobs due to equipment or customer delays
Seniority
Mid-level, hands-on IC