Operations Planning Specialist
Core
Coordinate and dispatch field service technicians to manage high-volume service requests and corporate account rollouts for chemical solutions in food service and hospitality.
Role type
Operations Planning Specialist (Dispatch Coordinator)
Builds
Service assignments and dispatch queues for field associates
Domain
Food service and hospitality chemical solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
scheduling, dispatching, prioritization, rescheduling, utilization optimization, follow-up management, collaboration
Preferred skills
Microsoft Excel proficiency, Salesforce experience, SAP experience, dispatch or route service experience
Technologies
Salesforce, SAP, Microsoft Office Suite
Responsibilities
Process and assign high-volume service requests; Edit incoming service requests to allot proper time; Schedule events for SR team and Territory reps; Dispatch service technicians to customer locations; Develop and maintain schedules for SR/TR team; Optimize service technician hours and availability; Follow up on past due requests to ensure timely closure; Collaborate on large-scale rollouts for Corporate Accounts; Reschedule jobs due to equipment or customer delays.
Seniority
Mid-level, hands-on IC