Territory Manager - Textile Care Division
Core
Provide service and support for washing technologies and automatic dispensing systems to industrial laundry customers.
Role type
Territory Manager / Service Representative
Builds
Service delivery for washing technology applications and dispensing systems
Domain
Industrial laundry / Textile care
Deliverable
client delivery
Required skills
troubleshooting, technical support, contract management, issue resolution, product information delivery, record keeping, independent work, team collaboration
Preferred skills
chemical background, engineering background, customer service certification, sales certification
Technologies
customer service software, automatic dispensing systems
Responsibilities
Provide contractually agreed service of washing technologies application, resolve customer issues and complaints, provide basic engineering service and maintenance of automatic dispensing systems, respond to customer inquiries via phone, email, and chat, assist customers with troubleshooting and technical support, maintain accurate records of customer interactions and transactions, collaborate with other departments to ensure customer satisfaction, stay updated with latest product information and company policies
Seniority
Individual Contributor