ServiceNow Principal Business Process Analyst
Core
Partner with business teams, product owners, and IT to gather user stories, design solutions, and define functional specifications for ServiceNow implementations.
Role type
Principal Business Process Analyst (ServiceNow)
Builds
Functional specifications, process flows, and optimized business processes within the ServiceNow platform.
Domain
Enterprise Service Management (ESM) / IT Service Management (ITSM)
Deliverable
product features
Required skills
ServiceNow configuration, ServiceNow scripting, ServiceNow integration, ServiceNow CSM, ServiceNow Virtual Agentic AI, ServiceNow Predictive Intelligence, ServiceNow Workspace, ServiceNow Process Automation playbooks, ServiceNow foundational data models, Business analysis methodologies, HLD/LLD design
Preferred skills
ServiceNow CSA, ServiceNow Business Analyst certification, ITIL Expert, MCO, APO, FSM experience
Technologies
ServiceNow, Microsoft Office Suite
Responsibilities
Collect and document business requirements, translate needs into functional specs and process flows, identify automation opportunities, own HLD/LLD from a functional standpoint, conduct research for business decisions, collaborate on project requirements, support project planning, prepare management reports, recommend continuous improvements.
Seniority
Principal, hands-on IC
