Senior Business Analyst
Core
Leads analysis, design, and continuous improvement of business processes using the ServiceNow platform to align technology with strategic business objectives.
Role type
Senior Business Analyst (ServiceNow)
Builds
Scalable, high-quality solutions and optimized business processes
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform expertise, process analysis and design, requirements elicitation and documentation, gap assessment, Agile delivery, stakeholder engagement, solution design support, release planning, change management, user adoption strategies
Preferred skills
ITIL certification, ServiceNow certification
Technologies
ServiceNow, ITIL
Responsibilities
Lead as-is/to-be analysis and gap assessments; translate complex business requirements into functional specifications and user stories; collaborate with technical teams on solution design and SDLC support; support release planning and change management; identify automation and efficiency opportunities; mentor junior analysts
Seniority
Senior, hands-on IC with mentorship responsibilities
