Director, Retail Operations
Core
Senior leader responsible for the physical execution of retail operations across in-venue locations, event activations, and future brick-and-mortar expansion for a sports and entertainment venue.
Role type
Director, Retail Operations
Builds
Operational infrastructure for store management, warehouse/inventory control, event retail execution, and staffing models.
Domain
Sports & Entertainment Retail Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-location store management, seasonal workforce planning, inventory control, POS/RFID system implementation, budget management, loss prevention, vendor/partner management, operational KPI tracking
Preferred skills
Sports retail experience, licensed product environments, large-scale venue operations, YellowDog inventory platform, Monday.com
Technologies
POS systems, RFID, YellowDog, Monday.com
Responsibilities
Own day-to-day operations across all retail locations including permanent stores, pop-ups, and future expansion; Lead and develop a team of store managers; Establish and enforce store operating procedures and loss prevention standards; Manage scheduling, labor planning, and staffing models; Oversee warehouse operations including receiving, storage, replenishment, and inventory accuracy; Lead event retail planning and execution for stadium activations; Lead enterprise-wide implementation of new POS and RFID technology; Track and report key operational KPIs
Seniority
Director, strategic leadership with hands-on operational execution