Retail Operations - Senior Manager
Core
Drive retail operations strategy and execute new store openings (NSO) lifecycle to ensure operational excellence and customer experience.
Role type
Senior Manager, Retail Operations & New Store Openings
Builds
Retail stores, operational playbooks, and scalable NSO frameworks
Domain
Retail / Physical Store Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Retail operations management, New store opening lifecycle management, Budget ownership, KPI delivery (stock accuracy, shrink, labor efficiency), Risk management, Team leadership and development, Project management, Strategic and operational execution, Vendor coordination, Inventory and system readiness
Preferred skills
Multi-country operations experience, Business case creation, Retail systems proficiency, Budget creation and control, Process mapping, Change management, Multilingual communication
Technologies
Retail management systems, Inventory systems, Budgeting tools
Responsibilities
Lead and govern the full new store opening lifecycle from setup to handover; Translate BAU operations into scalable NSO playbooks and frameworks; Lead and develop high-performing retail and NSO teams; Own retail operations and NSO budgets; Deliver core KPIs including stock accuracy, shrink, labor efficiency, and logistics performance; Ensure effective risk management and secure stock movements.
Seniority
Senior, hands-on IC with team leadership