Banco de Talentos: Representantes de Servicio al Cliente
Core
First point of contact for customers, receiving, processing, and following up on orders and inquiries while ensuring an agile and positive customer experience.
Role type
Customer Service Representative
Builds
Order processing and customer support workflows
Domain
Water, hygiene, and energy solutions
Deliverable
client delivery
Required skills
Order processing, CRM data entry, Excel (pivot tables, data analysis), basic to intermediate English, SLA compliance
Responsibilities
Receive, process, and follow up on customer orders and inquiries; Process and register sales orders in SAP with accurate data; Handle customer queries and complaints via phone, email, or chat; Resolve low-complexity cases and escalate appropriately; Contact Sales and Logistics for simple adjustments or confirmations; Proactively follow up on at-risk orders; Register incidents in the CRM; Meet SLA targets for response time, data quality, and first-contact resolution rate
