Customer Service Specialist I
Core
Process customer orders, provide support, and manage order fulfillment to ensure accuracy and satisfaction.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment process
Domain
Logistics / Customer Service
Required skills
Order processing, ERP systems, Customer inquiries, Order tracking, Issue resolution, Data entry, KPI management
Preferred skills
Customer service experience, Microsoft Excel, English (Intermediate)
Responsibilities
Enter and process customer orders in ERP, Respond to customer inquiries, Monitor orders from entry to delivery, Provide order status updates, Manage order backlog, Coordinate with internal teams, Handle complaints and returns, Maintain customer records
Seniority
Entry-level