Client Service Delivery Sr Analyst - Fixed Term (Finnish Speaker)
Core
Provide client services and support for Board Portal Software, handling diverse client-related projects and requests via client-facing and back-office activities.
Role type
Senior Client Service Delivery Analyst
Builds
Board Portal Software solutions for Corporate Boards and governance teams
Domain
Financial Technology / Corporate Governance
Deliverable
client delivery
Required skills
Finnish language (fluent spoken), English (fluent written/spoken), client relationship management, user training, requirements gathering, documentation, collaboration with product/engineering, software affinity, problem-solving
Preferred skills
Experience with AI and AI agents
Technologies
Board Portal Software, AI agents
Responsibilities
Provide support for Board Portal Software via e-mail and telephone; Develop and maintain positive customer relationships; Provide user training and respond to queries; Assist with identification of business and system requirements; Assist with production of operational and user documentation; Collaborate with Account Administrators and Success Managers; Promote company capabilities to clients; Collaborate with Product and Engineering teams
Seniority
Senior, hands-on IC
