Client Service Delivery Specialist
Core
Provide client services and support for Nasdaq Governance Solutions' Board Portal Software to Fortune 500 companies and corporate boards.
Role type
Client Service Delivery Analyst (fixed-term contract)
Builds
Modern software solutions for corporate governance and electronic board platforms
Domain
Financial technology / Corporate Governance
Deliverable
client delivery
Required skills
Client-facing support, software application affinity, business and system requirements identification, user training, documentation production, cross-functional collaboration, AI tools familiarity
Preferred skills
Additional language skills, previous experience with AI agents
Technologies
Board Portal Software, AI agents
Responsibilities
Provide support for Board Portal Software via e-mail and telephone, develop and maintain positive customer relationships, provide user training and respond to queries, assist with identification of business and system requirements, assist with production of operational and user documentation, collaborate with Account Administrators and Success Managers, promote company capabilities to clients, collaborate with Product and Engineering teams
Seniority
Entry to Mid-level, fixed-term contract
