Sr. Analyst - Client Support- Front/Middle Office
Core
Resolve product issues, provide configuration advice, and support the Calypso Application for Capital Market Solutions.
Role type
Senior IC client support analyst (financial systems)
Builds
Calypso Application for capital market clients
Domain
Financial services / Capital markets
Deliverable
client delivery
Required skills
defect lifecycle management, product configuration, stakeholder collaboration, capital markets knowledge (derivatives, cash products, P&L, risk management), client communication
Preferred skills
Calypso product experience
Technologies
Calypso
Responsibilities
Own the lifecycle of client reported defects including replication, reporting, and scheduling patches; Provide advice on Calypso use and configuration; Collaborate with engineering, QA, and product management; Advocate for product feature enhancements; Create new tools or processes to improve support effectiveness
Seniority
Senior, hands-on IC (via careerplan.io/jobs/R0027021-sr-analyst-client-support-frontmiddle-office-at-nasdaq)