Patient Access Representative I
Core
Manages patient scheduling, registration, and discharge for outpatient clinics, serving as the first point of contact for families.
Role type
Patient Access Representative
Builds
Outpatient clinic operations
Domain
Healthcare / Primary Care
Required skills
Appointment scheduling, Insurance verification, Patient registration, Co-payment collection, Discharge coordination, Referral management, Clinic flow optimization, Patient engagement
Responsibilities
Schedule patient appointments and obtain referrals; Greet patients and families to ensure a positive first impression; Complete registration and discharge activities including insurance verification and co-payment collection; Coordinate follow-up appointments and tests; Collaborate with clinical partners to optimize clinic flow; Engage patients to encourage satisfaction surveys.