Patient Access Representative I
Core
Schedules patient appointments, handles registration, and manages insurance verification for outpatient clinics at a children's hospital.
Role type
Patient Access Representative
Builds
Outpatient clinic operations and patient scheduling
Domain
Healthcare / Patient Administration
Deliverable
Dashboards & analysis
Required skills
Appointment scheduling, Insurance verification, Patient registration, Co-payment collection, Clinic flow optimization, Patient engagement
Preferred skills
Floating across multiple centers, Patient satisfaction survey administration
Responsibilities
Schedule all patient appointments and ensure referrals are obtained; Meet or exceed expected productivity and accuracy standards; Greets and engages patients, families and visitors; Complete registration and discharge activities including co-payment collection and MyChart activation; Complete discharge scheduling and ensure follow up appointments and tests are scheduled; Collaborate with clinical partners to optimize patient communication and clinic flow; Actively engage in activities to enhance the patient experience.