Senior Manager/Manager, Concierge (Contact Centre)
Core
Lead a high-volume contact center team to resolve client inquiries, deliver world-class sales, and provide solution expertise for Aritzia's clients.
Role type
Senior Manager, Contact Center Operations
Builds
Client service experiences and sales outcomes for a global retail brand
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
High-volume contact center management, team leadership, sales expertise, client relationship management, escalation resolution, cross-functional collaboration
Preferred skills
Retail environment experience, progressive career development focus
Responsibilities
Lead the day-to-day function of the department, optimize performance in each channel, resolve client escalations, support team member growth
Seniority
Senior, hands-on IC with management responsibilities
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