Product Support Specialist I
Core
Provide technical support and troubleshooting for casino gaming software and hardware, ensuring first-call resolution and customer training.
Role type
Junior IC product support specialist (gaming software)
Builds
OASIS systems and related gaming software for casino customers
Domain
Gaming industry + technical support
Deliverable
client delivery
Required skills
hardware and software troubleshooting, T-SQL query reading, customer training delivery, SLA management, case tracking system monitoring, background check clearance
Preferred skills
casino experience
Responsibilities
Answer support calls, monitor case tracking systems, solve application issues, provide customer training, troubleshoot front-end application issues, reinforce SLAs
Seniority
Junior, hands-on IC
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