Product Support Specialist I - Casino Audit
Core
Support casino audit teams with the OASIS software system, troubleshooting audit reports and ensuring timely resolution of customer issues.
Role type
Product Support Specialist (Casino Audit)
Builds
OASIS audit application modules and reports for casino operators
Domain
Gaming industry / Casino operations / Audit software
Required skills
T-SQL query interpretation, Casino slot auditing principles, Problem-solving, Analytical abilities, Documentation management, Salesforce proficiency
Preferred skills
Database concepts, Casino operations experience, Associate degree
Technologies
OASIS, T-SQL, Salesforce
Responsibilities
Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues, Read and interpret T-SQL queries relevant to OASIS Auditing software, Coordinate resources across various groups to resolve OASIS issues effectively, Apply Salesforce to log problems and track resolution activities, Ensure timely completion of customer requests by verifying daily outstanding issues, Maintain accurate documentation and customer communication records
Seniority
Entry-level (1+ years experience)