Customer Success Trainer
Core
Deliver functional and technical product training for Venue Management Systems, applications, and web-based products to ensure customer success and product proficiency.
Role type
Customer Success Trainer (Technical Training)
Builds
Training courses, documentation, and operational insights for gaming venue management systems.
Domain
Gaming industry / Venue Management Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
formal training program delivery, technical product training, customer relationship management, Microsoft Office Suite proficiency, cashflow analysis, application training, travel to customer sites
Preferred skills
gaming industry background, club/hotel operational procedures knowledge, experience in cash-flow analysis and reconciliation processes
Technologies
Salesforce, Venue Management Systems, web-based products
Responsibilities
Conduct face-to-face, virtual, telephone, and remote desktop training; develop structured training courses and documentation; host live webinars; update service tickets and track issue resolution; support sales process with operational insights; handle client calls and service requests; participate in Operational Acceptance Testing (OAT).
Seniority
Individual Contributor, mid-level