Bilingual Call Center Representative
On-site
Core
Provide excellent and efficient quality service via inbound calls to customers and businesses regarding loan/lease accounts, including technical support for the NMAC/IFS website.
Role type
Customer service representative (call center)
Builds
Customer satisfaction and resolution for Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS)
Domain
Auto finance / Automotive
Deliverable
client delivery
Required skills
Active listening, Empathy, Call center experience, MS Office Intermediate, Fluent English
Responsibilities
Receive and resolve inbound calls on active/inactive accounts, Identify account status for actions (Total Loss, Vehicle Damage, Titles, etc.), Maintain quality standards and compliance guidelines, Follow adherence guidelines to meet targets.
Seniority
Entry-level