Customer Sales Representative
Core
Selling business insurance to SME customers via inbound/outbound contact center activities, identifying needs, and converting opportunities.
Role type
Customer Sales Representative (Commercial Insurance)
Builds
Commercial insurance policies for SMEs
Domain
Insurance / Financial Services
Deliverable
product features
Required skills
sales, customer service, cross-selling, up-selling, target management, product knowledge, communication
Preferred skills
sales experience, target-driven mindset, resilience, team collaboration
Technologies
contact center IT systems
Responsibilities
Speak to new and existing customers to understand insurance needs; resolve queries via phone, email, and webchat; identify opportunities to cross-sell and up-sell; work towards individual sales and quality targets; become an expert in technical insurance products and IT systems.
Seniority
Individual Contributor
