Configuration Manager, Enterprise Technology Operations
Core
Design, implement, and sustain the enterprise Configuration Management operating model to ensure the CMDB is complete, accurate, and trusted across the organization.
Role type
Senior IC Configuration Manager (Enterprise Technology Operations)
Builds
Enterprise CMDB framework, governance cadences, data quality processes, and operational dashboards
Domain
IT Operations / Service Management / Data Governance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Process design and documentation, Operational data quality management, Governance execution, Stakeholder influence without authority, Metric and dashboard creation, Incident/Problem/Change process support
Preferred skills
ITSM platform experience (Ivanti, ServiceNow), Operational reporting tools (Power BI, Tableau)
Technologies
Ivanti, ServiceNow, Power BI, Tableau, Microsoft Project, Excel, Word, PowerPoint, Outlook
Responsibilities
Define CI ownership, data responsibilities, and update expectations; Design and deliver education on CMDB standards; Facilitate governance forums and data quality reviews; Execute ongoing CMDB data quality management and remediation; Build and maintain dashboards measuring CMDB accuracy and coverage; Partner with platform administration to align operational requirements; Support audit readiness by documenting controls and maintaining evidence
Seniority
Senior, hands-on IC
