IT Infrastructure Core Service Manager
Core
Manage outsourced managed service provider (MSP) delivering core infrastructure and cloud services, retaining internal ownership of service outcomes, risks, and escalations.
Role type
Senior IC IT Infrastructure Core Service Manager
Builds
Hybrid on-premises and cloud infrastructure (compute, storage, networking, identity, backup/recovery)
Domain
Insurance / IT Infrastructure & Cloud Operations
Required skills
MSP relationship management, Microsoft Azure governance, hybrid identity management, disaster recovery governance, cloud cost management, ITIL practices
Preferred skills
Windows Server lifecycle management, PowerShell automation, backup platform expertise, secure web gateway knowledge
Technologies
Microsoft Azure, Active Directory, Microsoft Entra ID, Tanium, Azure Monitor, Log Analytics, Commvault, Nutanix, Hyper-V, Forcepoint, Netskope
Responsibilities
Govern MSP delivery against SLAs/KPIs, manage service contracts and commercial obligations, drive cloud cost optimization, coordinate security remediation and continuity assessments, maintain service improvement roadmaps
Seniority
Senior, hands-on IC