Billing Excellence Lead
Core
Drive continuous improvement and process excellence within the billing function, focusing on transformation, innovation, and strategic enablement to support scalable, customer-centric billing operations.
Role type
Senior process improvement lead (billing operations)
Builds
Scalable, customer-centric billing operations and optimized workflows
Domain
Insurance / Financial Services / Billing Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement, project management, stakeholder engagement, data analytics, change management, SQL, Power BI, Tableau
Preferred skills
Lean Six Sigma certification, experience with billing systems and automation tools
Responsibilities
Lead continuous improvement efforts for billing processes, Design and optimize billing workflows, Act as SME for billing on transformation programs, Support implementation of new billing technologies, Analyze billing data to identify trends and improvement opportunities, Track and report on improvement outcomes
Seniority
Senior, hands-on IC
