Claims Quality Assurance Manager
Core
Conducting comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, assessing adherence to Hiscox Claims Best Practices, and identifying trends to enhance claims performance.
Role type
Claims Quality Assurance Manager
Builds
Claims quality assurance and governance processes across Hiscox
Domain
Insurance (London Market)
Deliverable
dashboards & analysis
Required skills
Claims Quality Assurance review handling, Lloyds London Market experience, cross-functional team collaboration, influencing and negotiating, complex issue analysis, commercial awareness, team supervision and coaching
Preferred skills
Strategic account review experience, training and development planning
Technologies
Claims management systems, data reporting tools
Responsibilities
Conducting and overseeing Quality Assurance Audits (Internal & TPA), undertaking regular re-review of assessor reviews, producing regular reporting to claims management, recommending improvements for policies and processes, maintaining understanding of legal and regulatory environment
Seniority
Manager, hands-on IC with team supervision