Customer Service Team Lead
Core
Lead and mentor a customer service team to handle inquiries, resolve escalated complaints, and drive process improvements.
Role type
Customer Service Team Lead
Builds
Customer service operations and support processes
Domain
Customer Support / Service Operations
Deliverable
client delivery
Required skills
team supervision, conflict resolution, staff training, process improvement, project leadership, performance monitoring, cross-functional collaboration
Preferred skills
leading special projects, developing new protocols, implementing new technologies
Technologies
customer service software, Microsoft Office Suite
Responsibilities
Supervise customer service team operations, resolve complex and escalated customer issues, mentor and train team members, lead special projects to advance organizational goals, monitor and report on team performance, collaborate with other departments to improve service processes
Seniority
Mid-level, hands-on IC
