Claims Administration Representative
Core
Handle First Notice of Loss (FNOL) entry and core claims processing for designated business units, resolving account queries and maintaining accurate claim records.
Role type
Claims Administration Representative
Builds
Accurate claim files, documentation, and records for compliance and audit readiness
Domain
Insurance
Required skills
Insurance claims handling, policy coverage understanding, claims lifecycle management, analytical problem-solving, investigative skills, regulatory compliance, data reporting, account reconciliation
Preferred skills
Brokerage or agency environment experience, offshore team collaboration, mentorship, Applied Epic proficiency
Technologies
Agency management systems (Applied Epic), Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Review and validate FNOL submissions, resolve routine claim and account inquiries, maintain accurate claim files and documentation, monitor claim activity and prepare status reports, coordinate with adjusters and carriers to facilitate claim progression, identify and escalate complex claim issues, respond to urgent high-priority matters, support process improvement initiatives, perform account reconciliations, ensure compliance with policies and regulations
Seniority
Mid-level, hands-on IC