HR Employee Services Lead
Core
Lead the delivery of employee-centered HR services, ensuring operational excellence, compliance, and scalability to support an exceptional employee experience.
Role type
Senior HR Operations Lead (Employee Services)
Builds
HR service delivery operations, workforce planning, and organizational capability development
Domain
Human Resources / Shared Services
Required skills
HR operations leadership, team management, workforce planning, process optimization, SLA management, stakeholder management, change management, data analytics, project management
Preferred skills
HR certifications (SHRM-CP, PHR), enterprise HRIS platforms (Workday), HR technology implementation
Technologies
Workday HCM, enterprise HRIS platforms
Responsibilities
Lead HR service delivery operations and team development; oversee workforce planning and resource allocation; serve as escalation point for complex employee matters; partner with HR functions and business leaders; drive process optimization and automation; establish quality assurance and compliance practices; leverage operational metrics for decision-making; lead organizational change and transformation initiatives
Seniority
Senior, hands-on IC with leadership responsibilities