Support Specialist I
Core
Respond to inbound calls and emails from program participants, contractors, and stakeholders to provide accurate information about residential energy affordability and greenhouse gas reduction program requirements.
Role type
Support Specialist I (Customer Service)
Builds
Residential energy affordability and greenhouse gas reduction program
Domain
Energy efficiency / Sustainability
Deliverable
client delivery
Required skills
Inbound call handling, email support, application review, administrative tasks, Microsoft Office proficiency
Preferred skills
Call centre experience, oral fluency in French/Cantonese/Mandarin/Farsi/Punjabi/Tagalog, interest in sustainability or building science
Responsibilities
Respond to inbound calls and emails, meet KPIs for hold times and after-call wrap up, provide support with application reviews and administrative tasks
Seniority
Entry-level (0-1 years experience)