Regional Service Director – North America
Core
Deliver compliant IT infrastructure and support services to users across multiple entities in North America, balancing regional business needs with Group IT standards.
Role type
Senior IC IT Service Director
Builds
Scalable IT support services and infrastructure for regional business units
Domain
Insurance / IT Infrastructure & Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise architecture methodologies, Cloud computing models, Microsoft technologies, ITIL v4, Budget management, Stakeholder management, Team leadership, Supplier performance management
Preferred skills
PMP, CISSP, AWS/Azure/GCP certifications, Regulated industry experience, Strategic thinking
Technologies
Microsoft technologies, Cloud platforms (AWS, Azure, GCP), Network, Storage, Security technologies
Responsibilities
Lead a team of IT professionals to deliver compliant services, Build relationships with senior executives to represent regional requirements, Plan annual budgets and forecast growth, Act as escalation point for urgent issues, Facilitate Architecture Review and Change Advisory boards, Champion Group IT service adoption and compliance programs
Seniority
Senior, hands-on IC with leadership responsibilities