Production Control / Customer Support Coordinator
Core
Point of contact for external customers in an aerospace manufacturing environment, managing sales orders, resolving issues, and ensuring on-time delivery.
Role type
Customer Service Representative (Production Control focus)
Builds
Sales orders and delivery schedules for aerospace and defense clients
Domain
Aerospace and Defense Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
order processing, complaint resolution, liaison coordination, delivery schedule management, ERP system usage, pricing verification, lead time analysis, contract requirement management, capacity management, problem analysis
Preferred skills
aerospace industry experience, manufacturing environment background, lean principles understanding
Technologies
SAP, Microsoft Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Process sales orders and verify pricing/lead times; Resolve customer requests, questions, and complaints; Coordinate material flow and tooling between work centers; Manage customer short flows and AOGs; Liaise between customers, production, scheduling, and purchasing; Monitor delivery schedules and report status; Analyze customer situations using ERP systems; Propose alternatives for potential delivery delays; Execute orders to manufacturing when needed.
Seniority
Mid-level, independent contributor
