Senior Manager, Professional Services
Core
Lead a team of service delivery professionals to deliver software implementation, advisory, and consulting services to customers.
Role type
Senior Manager, Professional Services (Player-coach leadership)
Builds
Software implementation, advisory, and consulting services
Domain
Nonprofit financial operations / SaaS software implementations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People leadership, team development, operational management, utilization management, resource forecasting, project delivery oversight, stakeholder management, performance management
Preferred skills
ERP/financial management software implementation experience, Financial Edge NXT knowledge, workforce planning, executive stakeholder relationship management
Responsibilities
Lead, coach, and develop a team of Professional Services associates; Drive achievement of team productivity, utilization, revenue, and operational goals; Monitor project health and delivery quality; Forecast resource needs and align staffing against project demand; Partner with Sales and Business Development teams for delivery insights and scoping support.
Seniority
Senior, hands-on IC with people leadership