Enablement Specialist
Core
Design, create, and maintain structured enablement content (process docs, playbooks, guides) for Customer Experience teams to learn faster and support customers with confidence.
Role type
Individual contributor enablement specialist (content creation & instructional design)
Builds
Internal playbooks, how-to guides, walkthroughs, best practices, and supporting visuals (screenshots, short videos) for Customer Experience teams
Domain
Corporate social impact technology / Customer Success enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, content strategy, SharePoint administration, visual content creation (screenshots/video), template development, AI-assisted content structuring, stakeholder collaboration
Preferred skills
Experience designing AI-driven training solutions, global team collaboration, multi-modal content design (written/video/self-paced)
Technologies
SharePoint, Copilot, LMS platforms
Responsibilities
Create and maintain process documentation, playbooks, and how-to guides; Maintain process documentation in SharePoint for clarity and navigation; Create supporting visuals like screenshots and short videos; Translate product updates into practical guidance for Support and Customer Success teams; Structure content for discoverability and reuse to support Copilot and search experiences
Seniority
Mid-Senior, hands-on IC