Customer Success Manager - JustGiving
Core
Managing a portfolio of charity customers to maximize their adoption of fundraising tools, drive revenue growth, and increase donor engagement.
Role type
Customer Success Manager (Charity Sector)
Builds
JustGiving fundraising platform features and services for non-profit organizations
Domain
Digital fundraising / Non-profit technology
Deliverable
client delivery
Required skills
Relationship management, strategic account planning, data analysis, commercial acumen, presentation skills, competitor analysis, retention strategy, revenue growth identification, independent self-starter
Preferred skills
Knowledge of the charity sector, passion for social impact, experience in high-volume relationship management
Technologies
JustGiving platform, data analytics tools
Responsibilities
Build and maintain strong relationships with charity customers as a primary point of contact; Strategically manage a portfolio to ensure full potential development; Act as a product advocate to maximize feature adoption; Drive win-backs from competitors and secure new contract opportunities; Consult customers on maximizing engagement and donations; Analyze donor behavior and seasonal trends to share insights; Represent the company at internal and external industry events.
Seniority
Individual Contributor, mid-level to senior