Associate III - Sales & Support (Remote in USA)
Core
Donor Engagement Specialist serving as an ambassador for St. Jude Children's Research Hospital, managing donor relationships and driving fundraising revenue across multiple channels.
Role type
Mid-level individual contributor in donor relations and fundraising operations
Builds
Donor retention, fundraising participation, and revenue growth for St. Jude's mission
Domain
Nonprofit / Healthcare / Fundraising
Deliverable
product features
Required skills
Customer service, relationship management, problem-solving, data integrity, research and analysis, CRM proficiency, multi-channel communication
Preferred skills
Nonprofit fundraising experience, bilingual English/Spanish, peer-to-peer fundraising knowledge
Responsibilities
Manage inbound/outbound donor communications via phone, email, chat, and social media; recruit and retain fundraising participants; analyze donor feedback to improve experiences; maintain accurate donor records and data integrity; support enterprise contact center operations during peak periods
Seniority
Mid-level, hands-on IC