Senior Client Experience Lead - Premium Client Experience
Core
Manage relationships with LA28 Olympic and Super Bowl suite clients, ensuring seamless experiences from purchase through on-site delivery and post-event follow-up.
Role type
Senior Client Experience Lead (Premium Hospitality)
Builds
Premium suite and hospitality experiences for corporate clients at marquee events
Domain
Sports and Entertainment / Premium Hospitality
Deliverable
client delivery
Required skills
Account management, client relationship development, stakeholder coordination, CRM proficiency, issue resolution under pressure, event operations coordination
Preferred skills
VIP/corporate hospitality experience, sports/entertainment industry background, ticketing/hospitality/accreditation coordination
Responsibilities
Manage day-to-day relationships with assigned premium suite clients, coordinate hospitality and suite requirements, provide hands-on client-facing support during live events, maintain accurate client account records in CRM systems, work flexibly across event periods including evenings and weekends
Seniority
Senior, hands-on IC
